Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific floral requirements. We also obtain payment details when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget preferences. This helps us tailor our service to your business needs.

Our website automatically logs certain technical data when you visit, including your IP address, browser type, device information, and how you navigate our site. We use this to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and completing your flower orders and gift arrangements
• Providing updates on order status and delivery timing
• Offering customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable data to analyze market trends and enhance our operations. For instance, we may assess which arrangements are most popular across seasons to better prepare inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to provide services or meet legal requirements.

We work with trusted providers who help us deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in New York and across United States.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. Complete credit card numbers are not stored on our systems; this information is managed by certified payment processors specializing in secure financial transactions.

Although we deploy strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain top protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request access to the information we hold, ask for corrections to inaccuracies, or request deletion of your data when legally permissible.

• Access your personal data and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal data (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as needed for business purposes and legal obligations. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be kept longer if required by United States business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper website function—they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are active automatically when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings in your browser. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If SimpleBalanceWay undergoes major changes such as merges, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, your data would be securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our website before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United States, and data is stored and processed within United States jurisdiction. However, some service providers may process data internationally. When this occurs, we implement safeguards to protect your information in line with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United States's digital economy.